Refund & Cancellations

1. Introduction

• Overview of the policy's applicability to both subscription services and digital gold transactions.

 Please note, once an order for purchase or sale has been confirmed by the customer, refunds or cancellation is not possible. All orders are final upon customer confirmation

2. Digital Gold Transactions (Based on SafeGold's Model)

• Confirmation of purchase or sale orders is final and binding.

• No option for cancellation or refund after confirmation of gold transactions.

• Procedures for failed deliveries, including return of gold to vault and account credit adjustments.

• Shipping charges applicable for re-delivery in case of failed initial delivery.

• Reporting mechanism for any disputes or quality issues related to gold transactions.

3. Combined Policy Terms

• Clear statement that the policy covers both subscription services and digital gold transactions.

• Explanation of the non-refundable nature of these services and transactions.

• Instructions for reporting disputes, quality issues, or concerns for investigation and resolution.

4. Modifications to the Policy

• The company reserves the right to modify or amend the policy as needed.

• Users are encouraged to review the policy periodically for changes.

5. Contact Information

• Provision of contact details for customer support for queries or clarifications regarding the policy.